Chapter 1 User Experience and Why It Matters
Everyday miseries
Introducing user experience
From product design to user experience design
Designing (for) experience: use matters
User experience and the web
Good user experience is good business
Minding your users
Chapter 2 Meet the Elements
The five planes
Building from bottom to top
A basic duality
The elements of user experience
Using the elements
Chapter 3 The Strategy Plane
Product Objectives and User Needs
Defining the strategy
Product objectives
User needs
Team roles and process
Chapter 4 The Scope Plane
Functional Specifications and Content Requirements
Defining the scope
Funcionality and content
Defining requerements
Funcional specifications
Content requirements
Prioritizing requirements
Chapter 5 The Structure Plane
Interaction Design and Information Architecture
Defining the structure
Interaction design
Information architecture
Team roles and process
Chapter 6 The Skeleton Plane
Interface Design, Navigation Design, and Information Design
Defining the skeleton
Convention and metaphor
Interface design
Navigation design
Wireframes
Chapter 7 The Surface Plane
Sensory Design
Defining the surface
Making sense of the senses
Follow the eye
Contrast and uniformity
Internal and external consistency
Color palettes and typography
Design comps and style guides
Chapter 8 The Elements Applied
Asking the right questions
The marathon and the sprint
Index