Social BPM

Título:

Social BPM : work, planning and collaboration under the impact of social technology

Autor:

Fischer, Layna [Editor/a]

Colaboradores:

Richardson, Clay (Prologuista)

Temas:

GESTIÓN DE PROCESOS EMPRESARIALES - BPM ; 

Edición:

1st ed.

Localización electrónica:

Serie:

BPM and Workflow Handbook Series

Descripción física:

x, 232 p.:il.

ISBN:

9781461146308

Idioma:

Inglés, 

País:

Estados Unidos

Publicación:

Lighthouse Point : Future Strategies, 2011

Nota general:

Incluye índice y glosario.

Puede solicitar más fácilmente el ejemplar con: K.6.1 FIS

Foreword / Clay Richardson

Introduction / Layna Fischer

The quantum organization: How social technology will displace the newtonian view / Keith D. Swenson
The role of trust and reputation in social BPM / Nathaniel Palmer
Change management processes / Keith Harrison-Broninski
How to link BPM governance and social collaboration with an adaptive paradigm / Max Pucher
Leveraging social BPM for enterprise transformation  / Sandy Kemsley
BPM, social technology, collaboration and the workplace of the future / John Flynn
A model-driven approach to social BPM applications / Piero Fraternali, Marco Brambilla, Carmen Vaca
How social technologies enhance the BPM experience for all participants / Steve Russell
Voice of the network through social BPM / Setrag Khoshafian, Patrick Tripp, Steve Kraus
Evidence-based service – Listening to customers to improve customer service processes / Vikas Nehru, Ajay Khanna
Taking channel and distribution management social and contextual / Ram Ramdas, Jay Pullur
Social technology makes the world a better place: Pro Bono BPM / Annelize Booysen, Michélle Booysen
Dynamic clinical pathways adaptive case management for medical professionals / Roy Altman, Kenneth Altman 
A case study of BPM in a kaizen environment / Ted Roper
Next generation social media: Alignment of business processes & social intelligence / Vinaykumar Mummigatti
Next generation BPM suites: Social and collaborative / Manoj Das, Linus Chow

Directories and appendices
  WfMC structure and membership information 
  Glossary of social BPM terms
  Author appendix
  Index
  Further reading :  BPM and worflow