"Stabilize the patient" and "Modify first response"
"Catch & release" and "Find fragile artifacts" projects
Create a repeatable build library
Continual improvement
App. A. Preparing for IT audit
App. B. The change and patch management guide, by the Institute of Internal Auditors
App. C. The Information Technology Infrastructure Library (ITIL)
App. D. Focusing efforts with an Integrity Management Capability Assessment (IMCA)
App. E. A glossary of terms
App. F. CMDB table structures
App. G. References
App. H. High-performing IT organizations: What you need to change to become one.