A framework and tool to manage cloud computing service quality

Título:

A framework and tool to manage cloud computing service quality

Autor:

Domínguez-Mayo, Francisco José

Colaboradores:

; García-García, Julián Alberto; Escalona, María José; Mejías, Manuel; Rossi, Gustavo Héctor; Urbieta, Mario Matías

Temas:

CALIDAD DE SOFTWARECOMPUTACIÓN EN LA NUBE

En:

Software Quality Journal, Aug. 2014

Resumen:

Cloud Computing has generated considerable interest in both companies specialized in Information and Communication Technology and business context in general. The Sourcing Capability Maturity Model for service (e-SCM) is a capability model for offshore outsourcing services between clients and providers that offers appropriate strategies to enhance Cloud Computing implementation. It intends to achieve the required quality of service and develop an effective working relationship between clients and providers. Moreover, quality evaluation framework is a framework to control the quality of any product and/or process. It offers a tool support that can generate software artifacts to manage any type of product and service efficiently and effectively. Thus, the aim of this paper was to make this framework and tool support available to manage Cloud Computing service quality between clients and providers by means of e-SCM.

URL/DOI:

http://dx.doi.org/10.1007/s11219-014-9248-0

Medio:

Soporte electrónico

Tipo de documento:

Artículo

Descripción física:

1 archivo (2,1 MB)

Idioma:

Inglés

Publicación:

Springer, 2014

Puede solicitar más fácilmente el ejemplar con: A0662

Ver estantes