Designing business processes in E-commerce applications

Título:

Designing business processes in E-commerce applications

Autor:

Schmid, Hans Albrecht

Colaboradores:

; Rossi, Gustavo Héctor

Temas:

COMERCIO ELECTRÓNICOAPLICACIONES WEB

En:

International Conference, EC-Web (3º : 2002, sep. 2-6 : Aix-en-Provence, Francia) Proceedings. Berlín:Springer; 2002 (Lecture Notes in Computer Science; 2455), pp. 353-362.

Resumen:

Business processes play an important role in E-commerce Web applications as they form an important part of the B2C domain and dominate the B2B domain. However, E-commerce application modeling and design techniques have eluded the special characteristics of business processes by treating them just as a special case of navigation. As a consequence, the resulting E-commerce applications have design and usability problems as well as erroneous results from business process execution. We propose a solution to E-commerce Web application design where business processes are considered first class citizens. In this paper we first demonstrate why modeling business processes is important. After a brief introduction, we extend the Object-Oriented Hypermedia Design Method (OOHDM) with business processes. We show that our approach to E-commerce Web application design involving both hypermedia navigation and business processes is easy and clear and does not cause the listed problems.

URL/DOI:

http://dx.doi.org/10.1007/3-540-45705-4_37

Medio:

Soporte electrónico

Tipo de documento:

Artículo

Descripción física:

1 archivo (81,6 kB)

Idioma:

Inglés

Publicación:

Springer, 2002

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